Firevibe Privacy Policy
This Privacy Policy explains how CREART LLC ("Firevibe", "we", "us" or "our"), 364 E Main St Ste 1001, Middletown, Delaware, USA, collects, uses and shares personal information when you use the website at https://firevibe.ai, the Firevibe app and related services (together, the "Services").
This policy applies to users located outside Turkey. If you are located in Turkey, our Privacy Notice under the Turkish Data Protection Law (KVKK) and our Cookie Policy for Turkey apply instead; both are available in English, and the Turkish text prevails.
This policy does not cover the sites and apps that our customers build with Firevibe. Each customer is responsible for the personal information of its own users and visitors, and we process that information on the customer's behalf under our Data Processing Addendum.
1. Information we collect
Account information. Your name, email address and sign-in details. If you sign in with Google, we receive basic profile information from Google, such as your name and email address.
Payment information. Payments are processed by Stripe. We do not receive or store your full card number. We receive information such as your plan, the amounts charged and the payment status.
Your content. The prompts and messages you send, the files you upload (such as images, videos, audio and PDFs), voice recordings you make for voice typing, your projects and the data stored in your projects' databases, and the settings of the services you connect. API keys you save are kept in a secure storage area and are not shown again after saving.
Usage and device information. Your IP address, browser and device type, the pages and features you use, timestamps, and error and security logs.
Cookies and similar technologies. See section 5.
Communications. Messages you send us, such as support emails and contact form messages.
Referrals. If you arrive through an affiliate link, the referral identifier. If you then sign up, your email address is shared with our affiliate program provider so the referral can be credited.
Collaborators. If you invite someone to a project, the email address you invite.
2. How we use information
We use personal information to:
- provide, operate and maintain the Services, including the AI features you use;
- create and manage accounts, sign you in, process payments and keep track of credits;
- send service emails, such as low-credit warnings, publishing notices, sign-in and security emails, and billing confirmations;
- send marketing emails about Firevibe, which you can unsubscribe from at any time using the link in each email;
- understand how the Services are used and improve them;
- measure the performance of our advertising;
- run our affiliate program;
- protect the Services, detect and prevent fraud and abuse, and fix errors; and
- comply with the law and enforce our Terms.
We do not use your content to train AI models.
3. How we share information
Service providers. We share information with companies that provide services to us, only as needed for those services. They include:
- infrastructure, hosting and storage providers;
- AI service providers;
- our payment processor, Stripe;
- analytics, advertising and affiliate program providers: PostHog, Meta, Google and Tolt;
- error monitoring providers; and
- email delivery and support tools.
AI providers. When you use an AI feature, the content needed for that feature is sent to the AI provider used for it. Not every file you upload is sent to every provider.
Advertising partners. Meta and Google receive information through the cookies and pixels described in section 5. When you make a purchase, we also send the purchase event to Meta from our servers, together with identifiers such as Meta's cookie values, your IP address and your browser information, to measure our advertising. Under some US state laws, this may be considered "sharing" for targeted advertising, or a "sale". We do not sell personal information for money.
What you choose to share. Content you publish is visible to anyone who visits it, within the visibility settings you choose. Collaborators you invite can see the projects you share with them.
Legal reasons. We may disclose information when required by law or legal process, or to protect the rights, safety and security of Firevibe, our users or others.
Business transfers. If we are involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction.
With your consent. We may share information in other ways when you ask us to or agree to it.
4. Retention
We keep account and project information for as long as your account is active and as needed to provide the Services. When you delete a project or your account, the related content is removed from our active systems. Backups, security logs and copies held by our service providers are deleted on their own schedules. We keep payment, contract and dispute records for as long as the law requires.
If a published site is taken offline because your plan ended, your project and its data are not deleted.
5. Cookies and similar technologies
We and our partners use cookies and similar technologies on the website and in the app.
| Name | Domain | Provider | Purpose | Type | Lifetime |
|---|---|---|---|---|---|
sb-<project-ref>-auth-token.0 and .1 | app.firevibe.ai | Supabase Auth | Keeps you signed in. The session record is stored in two parts. | Essential | 400 days |
sb-<project-ref>-auth-token-code-verifier | app.firevibe.ai | Supabase Auth | Temporary value that securely completes sign-in during sign-up and password reset | Essential | Deleted when the sign-in code is used; otherwise up to 400 days |
g_state | app.firevibe.ai | Google Identity Services | Remembers the state of Google One Tap and automatic sign-in, for example after you sign out | Essential | 180 days |
fv_locale | app.firevibe.ai | Firevibe | Remembers the language of the app | Functional | 365 days |
fv-country | app.firevibe.ai | Firevibe | Records your country so prices are shown in the right currency | Functional | 1 day |
fv_lang_seen | www.firevibe.ai | Firevibe | Records that your language has been set, so you are not redirected to another language again | Functional | 365 days |
fv_consent | .firevibe.ai | Firevibe | Records your cookie choice: the categories you allowed, when you chose, and the version of the consent text. Set only when you are asked for consent. | Essential | 365 days |
ph_phc_<project key>_posthog | .firevibe.ai | PostHog | Identifies your browser or device for usage analytics | Analytics | 365 days |
_fbp | .firevibe.ai | Meta Pixel | Advertising measurement and matching | Advertising | 90 days |
_gcl_au | .firevibe.ai | Google Ads | Advertising conversion measurement | Advertising | 90 days |
IDE | .doubleclick.net (third party) | Google Ads | Advertising measurement | Advertising | 400 days |
tolt_referral | .firevibe.ai | Tolt | Records the partner who referred you. Set only when you arrive through an affiliate link. | Affiliate | Set by the affiliate program |
tolt_data | .firevibe.ai | Tolt | Stores details of the same referral. Set only when you arrive through an affiliate link. | Affiliate | Set by the affiliate program |
We also use your browser's storage:
| Key | Provider | Purpose | Type | Lifetime |
|---|---|---|---|---|
ph_phc_<project key>_posthog and related session keys | PostHog | Usage analytics | Analytics | Local storage until deleted; session storage until the tab is closed |
_gcl_ls | Google Ads | Advertising conversion measurement | Advertising | Until deleted |
lastExternalReferrer, lastExternalReferrerTime | Meta Pixel | Records the external site you came from, such as Facebook or Instagram, and when | Advertising | Until deleted |
Cookies that Meta sets on its own domains, such as facebook.com, are not created by visiting Firevibe and are governed by Meta's own policies.
Your choices. If you are located in Turkey, we ask for your consent before analytics or advertising cookies are set, and you can change your choice at any time from "Cookie preferences" in the footer. Everywhere else, you can block or delete cookies and browser storage in your browser settings. Blocking essential cookies will prevent you from signing in. You can manage ad personalization in your Google and Meta account settings. We do not currently respond to "Do Not Track" browser signals.
6. Your rights and choices
You can change your name in the app's settings, and you can delete your projects and your account in the app at any time.
You can ask us to access, correct or delete your personal information by emailing help@firevibe.ai from the email address on your account. Depending on where you live, you may have additional rights under local law. We will verify your request in a way that is proportionate to it, and we will not treat you differently for exercising your rights. If you use an authorized agent, we may ask for proof that the agent may act for you.
You can unsubscribe from marketing emails at any time using the link in each email. Service emails about your account, billing and security are part of the Services.
7. Security
We use technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. API keys you save are kept in a secure storage area, are not shown again and are not shown to the AI agent.
8. International processing
We are a US company. Your information is processed in the United States and in other countries where our service providers operate.
9. Children
The Services are not directed to children under 13, and you must be at least 18 years old to create an account. If we learn that we have collected personal information from a child under 13, we will delete it.
10. Changes to this policy
We may update this policy. Each version shows its date. We will tell you about material changes before they take effect, by email or in the app.
11. Contact
Email help@firevibe.ai, or write to CREART LLC, 364 E Main St Ste 1001, Middletown, Delaware, USA.