Firevibe Refund and Cancellation Policy

This policy explains how cancellations and refunds work for Firevibe subscriptions and credit packs. It is part of our Terms of Service and applies to users located outside Turkey. If you are located in Turkey, the Turkish cancellation, withdrawal and refund policy applies instead.

1. Cancelling your subscription

You can cancel at any time from Settings → Billing → Manage subscription, or by emailing help@firevibe.ai. There is no cancellation fee.

Cancelling stops future renewals. Your plan stays active until the end of the billing period you have already paid for, and your monthly credits remain usable until then.

2. When your subscription ends

  • Your monthly credits are reset to zero.
  • Credits you purchased separately stay in your account.
  • Your account moves to the free plan and its limits. Projects above the free plan's limit are not deleted. They are locked and cannot be edited until you delete projects or upgrade.
  • Your published sites stay live for 7 more days, and we email you two warnings during that time. After that, they are unpublished. Unpublishing does not delete your projects or their databases.

3. Refunds

Payments are non-refundable. This includes partially used billing periods, unused monthly credits, the remaining months of a yearly plan and purchased credit packs, except in the following cases:

  • Duplicate or incorrect charges. If you were charged twice or charged the wrong amount, we will correct the charge and refund the difference.
  • Services not provided. If a service you paid for was not provided as described because of a problem on our side, contact us and we will make it right, including by refund where appropriate.
  • Where the law requires a refund. Nothing in this policy limits a refund right you have under applicable law.

If an AI operation fails, you are charged only for the work it completed before the failure, if any. If credits were charged by mistake, we will correct your balance.

4. Requesting a refund

Email help@firevibe.ai from the email address on your account, and tell us which charge you are asking about and why. Do not send your full card number, security code or password.

Approved refunds are made to the original payment method through Stripe. The time it takes for a refund to appear depends on your bank or card issuer.

5. Deleting your account

Deleting your account cancels your subscription so that no future charges are made. It does not remove any refund right you are entitled to under this policy or the law.

6. Disputed charges

If you think a charge is wrong, please contact us first so we can look into it. This does not limit your right to dispute a charge with your bank or card issuer.

7. Contact

Email help@firevibe.ai, or write to CREART LLC, 364 E Main St Ste 1001, Middletown, Delaware, USA.