Firevibe User Agreement and Terms of Use

1. Parties and Scope

1.1. These Terms of Use (the "Agreement") govern the use of the platform between CREART LLC ("Firevibe") and the natural person, or the legal entity they represent, who opens an account through the website at https://firevibe.ai (the "User"). A person acting on behalf of an organization must be authorized to represent it. For paid transactions, the Distance Service Agreement on Subscriptions and Credit Use, the transaction-specific Pre-Contractual Information Form and the Cancellation, Withdrawal and Refund Policy also apply. The Customer Data Processing Addendum applies to activities in which personal data is processed on behalf of a customer. Separate notices are provided on personal data and cookies.

1.2. The User is deemed to have undertaken to comply with the provisions of this agreement from the moment they approve it when registering with Firevibe or begin to use the services Firevibe offers. If the User considers the terms unsuitable for them, they should not use the services Firevibe provides; Firevibe accepts no liability in that respect, and the User is deemed to have read and understood the terms, provisions and obligations expressly stated in this agreement.

2. Definitions

In this Agreement:

2.1. Firevibe means the service provider offering the Services under the Firevibe brand;

2.2. User means the natural person who creates an account on the Platform in their own name or, where the account is created on behalf of an organization, the natural or legal person that is a party to this Agreement through its authorized representative;

2.3. Platform means the Firevibe software and systems accessed at https://firevibe.ai and through the related interfaces where the Services are provided;

2.4. Services means the AI-assisted software development, web project creation, editing and publishing, mobile design, mobile source code export, hosting, storage and related infrastructure functions provided by Firevibe under the selected service plan;

2.5. Account means the user account that lets the User access the Platform, manage their projects and use the Services;

2.6. Service Plan means the free or paid service package that sets the features the User may use, the project limits, the credit allocations and the other terms of use;

2.7. Project means the website, mobile design, application or other software work the User creates or edits through the Platform, together with the content, files and configurations connected with it;

2.8. Input means the instructions, text, images, video, documents, software code and other data or content the User uploads, enters or submits for processing to the Services;

2.9. Output means the software code, designs, text, images and other content generated from the Input as a result of using the Services;

2.10. User Content means the Input, the Output generated for the User and the other content in the User's projects;

2.11. Credit means the unit of use consumed, according to the principles explained in the Agreement and the applicable service terms, by generation and other AI operations including in-app AI, and by workspace, database, storage and related infrastructure use;

2.12. Publishing means making a project the User has created accessible to third parties over the internet through the tools the Platform provides;

2.13. Third-Party Service Provider means a natural or legal person other than Firevibe that provides the AI, hosting, storage, payment, connection or other technical services used in providing the Services;

2.14. API Key means the secret access credential that lets a connection be established with third-party services and operations be performed within the permissions defined on those services.

3. Obligations of the User

3.1. The User is responsible for ensuring that the information they provide for registration, communication and, in paid transactions, invoicing is accurate, complete and current. Where a transaction is carried out on behalf of an organization, the authority to represent that organization and to accept the Agreement must exist.

3.2. The User is obliged to keep their account and sign-in details confidential, to prevent unauthorized persons from accessing their account, and to use their account as permitted under the Service Plan they have chosen. If unauthorized access or a breach of account security is suspected, the User notifies Firevibe without delay.

3.3. The User agrees and undertakes to use the Services in accordance with this Agreement, the terms of the Service Plan they have chosen and the applicable legislation. The User may not use the Services for unlawful activities, may not exceed usage, access, project or credit limits without permission, and may not interfere with the technical measures that enforce those limits.

3.4. The User is obliged to hold the rights, permissions and authorizations needed to upload the Input to the Services, to submit it for processing and to have it used within the operations they request. The User acts in accordance with the intellectual and industrial property rights, personal rights and confidentiality obligations of third parties.

3.5. For the personal data processing activities within their own area of responsibility, the User is obliged to establish the necessary legal bases, to fulfil the duty to inform and, where required, to obtain the explicit consent of the data subjects. The User may not start operations involving special categories of personal data unless the applicable processing conditions and the necessary security measures are in place.

3.6. Before using, publishing or making available to third parties the Output and the projects they have created, the User checks the accuracy of the content, the working of the functions, the fitness for the intended purpose, and the permissions and licences required in respect of third-party rights. The User performs the testing and verification the nature of the use requires.

3.7. The User is responsible for the content, products and services they offer on their own website or project, for their sales and advertising activities, and for their obligations toward their visitors and customers. The User prepares the contracts, notices, permissions and consumer information documents their activity requires and provides them to the persons concerned.

3.8. The User is obliged to configure and test appropriately the authentication, user roles, data and file access, authorization and connection permissions that are open to their access and control. Firevibe's obligations in respect of infrastructure components not open to the User's control are reserved.

3.9. The User enters API keys and other secret access credentials only in the area of the Platform set aside for that purpose; the User may not share them in chat, in documents, on public pages or in source code accessible to visitors. The User limits the permissions of the keys to what is needed and, where disclosure or unauthorized use is suspected, carries out the necessary revocation or renewal through the relevant provider.

3.10. The User is obliged to comply with the applicable licence and usage terms of the third-party services they use and of the open-source components they use in their projects.

3.11. The User pays the fees they have accepted for paid Services in accordance with the applicable payment terms. The User monitors their credit balance, taking into account that workspace, database, storage, in-app AI and related infrastructure use may consume credits even when no generation is performed.

3.12. The User notifies Firevibe without delay of any security vulnerabilities or erroneous credit consumption they detect. In the notification and review processes the User shares the information within their own reach that is needed to assess the issue, and may not exploit security vulnerabilities.

4. Obligations of Firevibe

4.1. Firevibe is obliged to provide the Services in accordance with this Agreement, the selected Service Plan and the features and usage limits communicated to the User at the time of purchase.

4.2. Firevibe provides the User with clear and understandable information about the scope of the Services, project limits, credit consumption, pricing and publishing terms. Firevibe communicates the effects of a plan change on existing projects and on the right to create new projects before the change is confirmed.

4.3. Firevibe presents credit allocation and consumption records in a way the User can follow. In failed generation operations Firevibe does not consume credits beyond the part completed before the failure; it reviews reports of erroneous consumption and corrects the errors it finds. Firevibe complies with the terms set out in the Agreement regarding the carry-over of unused credits and their use after the subscription.

4.4. Firevibe does not treat the stopping of publication because a plan has ended as, by itself, a reason to delete the project or the database. Firevibe carries out publishing and republishing operations according to the plan and usage terms explained in the Agreement.

4.5. Firevibe processes and uses User Content only to the extent of the purpose, scope and duration stated in the Agreement. Firevibe does not use User Content to train, retrain or improve AI models; when using third-party providers, it also applies contractual terms and technical settings consistent with this commitment.

4.6. Firevibe fulfils the obligations arising from the role of data controller or data processor it assumes in respect of personal data processing activities. It provides the necessary notices and carries out the processes concerning data transfer, retention, deletion and data subject requests in accordance with the applicable legislation and the relevant data processing documents.

4.7. Firevibe takes the necessary technical and administrative measures for the security of the systems and infrastructure within its own area of responsibility. It may not place on the User the security and maintenance obligations for components not open to the User's access or control.

4.8. Firevibe does not show the secret values of API keys saved in the dedicated area of the Platform again in the user interface after they are saved, and does not present them directly to the AI agent. It processes those values in authorized system components to the extent needed for the relevant connection to work.

4.9. Firevibe provides the communication channel through which support, complaint, cancellation, refund and personal data requests can be submitted; it assesses and answers the requests, by subject, within the applicable statutory periods.

4.10. Firevibe carries out account deletion and subscription cancellation in accordance with the principles explained in the Agreement. It processes an account deletion request so that future subscription charges stop; it explains to the User, before the operation, the different consequences of deleting a project, deleting the account and cancelling the subscription.

4.11. Firevibe gives appropriate notice of changes to the agreement and the service terms before they take effect. It may not reduce purchased rights retroactively, and it obtains the necessary approvals in accordance with mandatory legislation.

4.12. Firevibe limits the measures it applies for a breach of the agreement or a security risk to the scope and duration required. Unless a legal or security-related obstacle exists, it informs the User of the reason for the measure and of the avenue of appeal.

5. Warranty and Limitation of Liability

5.1. Firevibe provides its services in accordance with the features stated in the agreement and the relevant plan descriptions, exercising the necessary technical and professional care. No guarantee is given that the services will always operate without interruption or error, that they will meet the user's particular needs, or that they will achieve a specific result.

5.2. Code, text, designs and other outputs generated by artificial intelligence may contain errors, omissions, inconsistencies or security vulnerabilities. It is not guaranteed that outputs are entirely accurate, original, current or free of third-party rights. The User evaluates the outputs in a manner appropriate to their intended use; before publishing their projects, the User checks and tests the content, the functions and the security and access settings under their own control.

5.3. The provision of technical tools or outputs by Firevibe does not mean that the legal compliance of the generated project has been approved, that it has undergone an independent security audit, or that professional advice has been provided. Unless expressly undertaken separately, no guarantee of results is given concerning the operation of third-party systems or the acceptance decisions of application stores. Firevibe's statutory liability arising from the third parties it relies on in providing the service is reserved.

6. Registration and Access

6.1. The User ensures that their registration and contact details are accurate and current, and protects their account and sign-in details against unauthorized use. The User reports a suspicion of unauthorized access to the support channel without delay. Account credentials may not be shared and the account may not be opened to the use of others; in this respect, all activity under the account is the User's responsibility.

6.2. Users under 18 may use the service with the consent of a parent or guardian required according to the nature of the transaction. A minor incurring obligations and making paid transactions depends on the legally required consent of a representative, or on the transaction being made by the representative. Transactions found to lack valid consent, and their refund consequences, are assessed under the applicable legislation. Where necessary, the relevant account or transaction may be restricted proportionately until the situation is clarified.

7. Scope of the Service and Project Limits

7.1. Firevibe offers AI tools that support software development, web project editing and publishing, mobile design and code export within the plan, and hosting and storage functions. The features of the purchased plan and the limits communicated at the time of purchase apply.

7.2. Two projects may exist in the account at the same time on the Starter plan, five on the Pro plan and ten on the Team plan. When a project is deleted, its place becomes free and a new project may be created within the plan limit. The effect of a plan change on existing projects and on the right to create new projects is communicated before the change is confirmed; existing projects are not deleted automatically on the basis of a consequence that was not communicated.

7.3. No service is offered for downloading or exporting the source code of web projects. These projects are edited with the tools provided within Firevibe. Source code export is supported for mobile projects; no separate limit applies to the number of exports. The supported formats are shown on the relevant export screen. Mobile code export is not a commitment that app stores will approve publication or that third-party services will be provided free of charge.

7.4. The User may not use the services Firevibe provides (the "Services") for any activity that is unlawful, harmful or constitutes misuse.

8. Credits and Publishing

8.1. Generation and other AI operations, including in-app AI, and workspace, database, storage and related infrastructure use consume credits. Serving a published site to visitors does not consume credits; however, the database, storage and in-app AI used by visitor operations do consume credits. Consumption may occur through infrastructure use even when no new generation is performed. In a failed generation, no credits are taken beyond the part completed before the failure; an erroneous consumption record is reviewed and corrected.

8.2. The monthly credits under a subscription do not carry over to the next period; at the start of each period that period's credit amount is defined anew, and it is reset to zero when the subscription ends. Separately purchased additional credits have no expiry; they are not deleted at the end of a period, no accumulation cap applies to them, and they remain in the account after the subscription ends. In credit use, the monthly credits are used first and the additional credits after them. Credits taken back through a statutory refund, corrections of erroneous allocations and lawful account termination operations are reserved. The consumption of the different allocations may not create a retroactive change of value or a hidden fee to the User's detriment. Publishing requires a paid plan that includes this feature. Running out of credit balance does not take a site offline; however, functions that require credits, such as in-app AI, do not work until balance is provided. When the plan ends, the site stays online for seven more days with two warnings sent, and is then taken offline; republishing requires a plan that includes this feature. The stopping of publication because of the plan does not, by itself, delete the project or the database. No new period's credits are added when the subscription ends. With the remaining additional credits, editing and use of the service may continue to the extent the account's plan allows; when creating a new project, the project limit applied to the account applies.

8.3. The credit balance is not an unconditional withdrawal account or an investment product. This characterization does not remove statutory refund rights. Buying additional credits does not by itself start or renew a subscription.

9. Content and Intellectual Property

9.1. The existing intellectual property rights in the text, images, documents, software code and other content the User uploads to or transmits through the Services (the "Input") belong to the User or to the relevant rights holder.

9.2. The User accepts, declares and undertakes that they hold the rights, permissions and authorizations needed to upload the Input to the Services, to submit it for processing and to have it used within the operations they request, and that the use of the Input for these purposes does not infringe the intellectual and industrial property rights, personal rights or confidentiality obligations of third parties, or the legislation on the protection of personal data.

9.3. The User grants Firevibe a non-exclusive licence to store, reproduce, process and, on the User's instruction, publish the Input, solely for the purpose of providing the Services and carrying out the operations the User requests, limited to the scope and duration those purposes require. This licence also covers the operations carried out by service providers acting on behalf of Firevibe, to the extent necessary for providing the service. This licence does not cover the use of the Input for training or retraining AI models, or for advertising and marketing activities independent of the provision of the Services. The provisions of the relevant legislation on the processing and transfer of personal data are reserved.

9.4. The User may use the Output generated through the Services and the projects containing the Output for personal or commercial purposes, to the extent of the rights Firevibe holds in them or is authorized to license, within the framework of the service plan they have chosen and the provisions of this Agreement. This right of use grants no rights in third-party content and components in which Firevibe holds no rights or is not authorized to license. The formal requirements and other conditions of validity the legislation sets for a transfer of rights or a licence are reserved, and this provision may not be interpreted as meaning they have been fulfilled.

9.5. By the nature of AI technologies, Output may not be original or exclusive in every case; the same or similar output may be generated for other users. Firevibe does not guarantee that each Output will benefit from intellectual property protection or that it is free of third-party rights. Before using or publishing the Output, the User is obliged to assess its fitness for the intended purpose and the permissions and licences required in respect of third-party rights.

9.6. Third-party content, software and open-source components in the Output or the generated projects are subject to the licence and usage terms applicable to them. The User is obliged to comply with the relevant licence terms and with any attribution, licence notice or source code sharing obligations when using, modifying, publishing or distributing these components.

9.7. The intellectual and industrial property rights in the Firevibe platform, its brands, logos, interfaces, infrastructure, software and the pre-existing components used in providing the Services belong to Firevibe or to the relevant rights holders. Granting the User the right to use the Services or the Output does not mean a transfer of the rights in these elements.

10. AI and Files

10.1. The photo, video, audio and PDF files the User uploads to the Services, and their contents, may be stored and processed for the purpose of providing the Services and carrying out the operations the User requests, limited to the scope and duration those purposes require. The provisions of the legislation on the protection of personal data are reserved.

10.2. The content needed to perform the AI function the User uses may be transmitted to the AI service providers used for that function. Such transfer is carried out limited to the content needed to perform the requested operation and to the relevant service provider; not every uploaded file is sent to all service providers. The recipients to whom personal data is transferred, the countries of transfer and the applicable transfer mechanisms are explained in the relevant notices and data transfer documents.

10.3. Firevibe does not use the User's Input, uploaded files and their contents, or the Output, to train, retrain or improve AI models. Where third-party AI services are used, contractual terms and technical settings are also applied to ensure that this content is not used to train or improve models.

10.4. In respect of uploading files and content containing third parties' personal data to the Services and using them within the operations they request, the User is obliged to establish the legal bases within their own area of responsibility and to fulfil their related obligations, including the duty to inform. Uploading a file does not by itself constitute a legal basis for processing third parties' personal data, and where explicit consent is required it does not replace the data subject's explicit consent. Firevibe's obligations arising from its capacity as data controller or data processor for the relevant processing activity are reserved.

10.5. Operations involving health, biometric and genetic data and other special categories of personal data may be carried out only where an applicable processing condition under Article 6 of the Law No. 6698 on the Protection of Personal Data exists and the adequate measures determined by the Personal Data Protection Board and the necessary technical and administrative measures are taken. The User is responsible for meeting these conditions for the operations in which they are the data controller; Firevibe is responsible for fulfilling the obligations within its own role and area of responsibility. Operations for which the required conditions are not met may not be started; where this comes to light later, the relevant processing activity is stopped and the steps the legislation requires are taken.

10.6. Output generated through AI may contain errors, omissions, incorrect information or security vulnerabilities. Before using, publishing or making available to third parties the Output and the projects they have created, the User is obliged to check the accuracy of the content, the working of the functions, the fitness for the intended purpose and the access, authorization and security settings open to their control, and to perform the testing and verification the nature of the use requires.

11. Responsibility for User Projects, Security and Prohibited Use

11.1. The User is responsible for the content of the websites and other projects they create or publish through the Services, for the products and services they offer, for the sales and advertising activities they carry out, for compliance with third-party rights, and for fulfilling their obligations toward their own visitors and customers. According to the nature of their activity, the User is obliged to prepare the necessary notices, permissions and consents, user agreements, and the information and contract documents required under consumer legislation, and to provide them to the persons concerned. The contract and information texts Firevibe provides for its own Services do not replace the documents the User must prepare for their own website or project.

11.2. In the projects they create, the User is obliged to configure and test the authentication, user roles, data and file access, authorization and connection permissions open to their access and control in a way that suits the project's intended use and the nature of the data processed. Creating a sign-in screen does not by itself mean that access controls have been implemented completely or securely. The User is obliged to verify that the relevant controls work so as to prevent unauthorized access.

11.3. The User's security obligations are limited to the areas they can access and configure. The security, maintenance and regulatory compliance obligations within Firevibe's area of responsibility for infrastructure, systems and components not open to the User's access or control may not be placed on the User. The configuration options granted to the User do not remove Firevibe's obligation to take the technical and administrative measures within its own area of responsibility.

11.4. The User may not use the Services or the projects they create to create or publish unlawful content, to engage in fraud or phishing, to produce or distribute malicious software, to gain unauthorized access to systems or data, to infringe the rights of third parties, or to disrupt the security and operation of the platform. The User may not interfere with the credit calculation and usage mechanisms, may not exceed credit, usage or access limits without permission, and may not disable the technical measures that enforce those limits.

11.5. Where a concrete breach of the agreement or a security risk is identified, Firevibe may take measures proportionate to the nature and scope of the breach or risk. In this context it may restrict or temporarily suspend access to the relevant content, publication or operation, or, to the extent necessary, apply an access restriction to the relevant account or project. The measure is kept limited to the scope and duration needed to remedy the breach or risk. Where the legislation requires, Firevibe cooperates with the competent authorities.

11.6. Unless a legal obstacle exists or the notice would jeopardize the effectiveness of the security measures, the User is informed of the reason for and scope of the measure taken and of the avenue through which they may submit an objection or a review request. Where urgent intervention is required, the notice is given after the measure is applied, once the circumstances preventing notice have ceased.

11.7. A restriction applied to an account or project does not result in the automatic cancellation of the User's unused credits or other balances, or in the loss of statutory refund rights. The status of unused credits and balances is assessed under the pricing, termination and refund provisions of this Agreement, taking into account the reason for the restriction, whether the relevant service was provided, and the applicable legislation.

12. API Keys and Secret Access Credentials

12.1. The User is obliged to enter the API keys and other secret access credentials they will use within the Services only in the "Resources → API keys" area of the platform set aside for that purpose. This information may not be written in chat areas, in documents, on public pages or in source code that visitors can access through their browsers.

12.2. The User accepts, declares and undertakes that they are authorized to use the API keys they add to the platform and to connect to the relevant service. The User is obliged to limit the access and operation permissions defined on the keys to the scope needed to perform the functions they request. Where it is found, or reasonably suspected, that a key has been disclosed or used without authorization, the User is obliged to revoke or renew the key through the relevant service provider without delay and to apply the necessary access restrictions.

12.3. The secret values saved in the relevant area are not displayed again in the user interface after they are saved and are not presented directly to the AI agent. In operations relating to the connection, the agent uses the key's name as defined in the system instead of its secret value. The secret value is processed only by authorized system components, to the extent needed to establish and run the relevant connection.

12.4. Liability for unauthorized use, third-party service fees and other damage arising from the User's disclosure of API keys or other secret access credentials through their own act or omission is determined taking into account the fault of the parties and the causal link between the act and the damage. This provision does not remove Firevibe's obligations and liability arising from its own systems, security measures or the operations within its area of responsibility.

13. Force Majeure

13.1. Force majeure means events beyond the parties' control, which could not be foreseen in advance and which prevent or delay the parties from performing their obligations (for example natural disasters such as earthquake, flood and fire, decisions of public authorities that prevent operating, strikes, lockouts, war and mobilization, and epidemics). The parties are not held liable for failing to perform their obligations fully or on time because of force majeure.

13.2. Where force majeure lasts longer than 30 days, the User may terminate this Agreement unilaterally and without paying compensation. The party affected by force majeure notifies the other party of the situation without delay. In the event of termination, the amounts to be refunded are refunded under the provisions of the Distance Service Agreement on Subscriptions and Credit Use and the Cancellation, Withdrawal and Refund Policy.

14. Term of the Agreement, Changes and Termination

14.1. This Agreement enters into force on the date the User accepts it and remains in force for as long as the User's account continues, subject to the termination events provided for in the Agreement. The terms of paid services and subscriptions are determined according to the relevant service plan and subscription terms.

14.2. The provision of paid services begins immediately upon the completion of the purchase and the user's confirmation on the payment screen. For services whose performance has begun with the User's confirmation, the right of withdrawal may not be exercised under Articles 15(1)(h) and 15(1)(ğ) of the Regulation on Distance Contracts. The terms of subscription, credit use, cancellation, termination and refund are set out in the Distance Service Agreement on Subscriptions and Credit Use and the Cancellation, Withdrawal and Refund Policy. The User's rights arising from a defective service and from other mandatory legislation are reserved.

14.3. The User may delete their account and the projects they have created through the platform interface. A request to delete the account is processed so that charges for future subscription periods stop. The User's refund and application rights arising from the law or the Agreement are reserved. Deleting a project and cancelling the subscription are different operations, and deleting a single project does not by itself end the subscription. Firevibe informs the User of the scope and consequences of the relevant operations before the operation.

14.4. Account and project deletion operations are permanent, and no commitment is given that a deleted account, project or content will be restored. The periods, methods and criteria for retaining and deleting data are explained in the relevant notices and data policies. Records that must be kept under the legislation are retained with restricted access, limited to the scope and duration the relevant obligation requires. Deleting an account or project does not require the immediate deletion of records subject to a statutory retention obligation.

14.5. Firevibe notifies the User of changes to this Agreement or the service terms before they take effect, within a period appropriate to the nature of the change. The notice explains the scope of the change and its effective date and, where applicable, the User's rights of approval, objection or termination. Purchased service and usage rights may not be reduced retroactively. The mandatory provisions of the legislation apply to changes to the consumer's detriment and to cases where the User's approval must be obtained. The mere publication of the amended text on the website may not be interpreted as the User's acceptance of every change.

14.6. Firevibe has the right, proportionately to the nature of the breach or risk, to restrict the service in part or in whole, to suspend it temporarily or to terminate the agreement unilaterally for just cause where the user materially breaches the agreement, uses the service for unlawful purposes, endangers the security of the platform or of third parties, fails to fulfil payment obligations despite notice, or where continuing the service is not possible because of legislation or a decision of a competent authority.

15. Copyright

15.1. Firevibe holds the intellectual and industrial property rights in the Firevibe website, its mobile application and all written and visual materials in its content, the application design and the content relating to the provision of the services.

16. Liability, Governing Law and Disputes

16.1. Firevibe's liability is determined within the framework of the obligations it undertakes under this Agreement, the features of the services it provides, its own activities and the provisions of the applicable legislation. For provable damage Firevibe suffers because of an unlawful act or a breach of contract within the User's area of responsibility, and for amounts it bears under third-party claims, recourse may be had against the User where the statutory conditions are met. This assessment takes into account the User's fault, the causal link between the act and the damage, and Firevibe's own fault and contribution to the occurrence or increase of the damage. This provision does not create for the User an unlimited or automatic obligation to compensate, independent of an assessment of fault and causation.

16.2. The parties' liability arising from intent or gross negligence, the mandatory obligations relating to the protection of personal data, and the consumer's rights arising from a defective service, together with other inalienable statutory rights, are reserved. No provision of this Agreement may be interpreted so as to remove these obligations and rights or to limit them beyond what the legislation allows.

16.3. Turkish law applies to this Agreement. However, a User who is a consumer retains the right to benefit from the mandatory consumer protection provisions of other countries' laws that must be applied, and to apply to the competent authorities. In consumer disputes in Turkey, application may be made to the consumer arbitration committees within the monetary limits and rules of jurisdiction in force on the date of application, or to the consumer courts once the necessary procedural conditions and, where applicable, the mandatory mediation process have been completed. In disputes not of a consumer nature, the general rules of jurisdiction and venue apply. Submitting a support request to Firevibe is not a mandatory precondition for using the statutory remedies.

16.4. The preferred communication channel for questions, requests and support applications concerning the Services is help@firevibe.ai. Naming this address does not limit or replace the written notice, application and service methods that are valid under the legislation.