Firevibe Cancellation, Withdrawal and Refund Policy

1. Scope and General Principles

1.1. This Policy explains the cancellation, withdrawal, termination and refund processes for subscriptions and credit packs purchased through Firevibe. It applies together with the Firevibe User Agreement and the Distance Service Agreement on Subscriptions and Credit Use.

1.2. Apart from cases required by law, Firevibe does not offer voluntary satisfaction refunds or an unconditional money-back guarantee. Where no valid withdrawal, termination, defective service or other statutory refund right exists, a mere change of mind, inability to devote time to the service, no longer needing it, or differences of personal taste that do not affect the service's conformity with the agreement do not give rise to a refund obligation.

1.3. This Policy does not limit the consumer's rights arising from mandatory legislation. Provisions specific to consumers apply where the relevant transaction is a consumer transaction.

1.4. Applications are not assessed solely by the wording used. For requests containing statements such as an accidental purchase, unmet expectations or the like, the conditions of the transaction and the applicable rights are examined. Claims of unauthorized payment are assessed separately.

2. Right of Withdrawal

2.1. The performance of a service purchased on Firevibe begins immediately upon the completion of the purchase, in line with the early performance confirmation the user gives on the payment screen. In the acceptance statement on the payment screen, the user expressly confirms that they have requested the service to be started before the fourteen-day withdrawal period ends and that they have been informed of its effect on the right of withdrawal.

2.2. Under Article 15(1)(h) of the Regulation on Distance Contracts, the right of withdrawal may not be exercised in respect of a service whose performance has begun, with the user's confirmation, before the withdrawal period ends. For services performed instantly in the electronic environment or intangible goods delivered instantly, Article 15(1)(ğ) of the same Regulation applies where its conditions are met.

2.3. In respect of a service whose performance has begun under these conditions and which has been provided in accordance with the contract, applying within fourteen days of the purchase, or claiming a purchase by mistake, a change of mind, not needing the service or a difference of personal taste, does not by itself give rise to a right of withdrawal or refund. Apart from statutory obligations, Firevibe does not offer voluntary satisfaction refunds or unconditional refunds.

2.4. In applying the withdrawal exception, the early performance confirmation and the actual commencement of the service are decisive. Merely making the payment, creating the account or assigning the credit balance does not by itself mean that the performance of the service has begun. The scope of the exception is determined according to the nature of the purchased service and the way it is actually provided.

2.5. In consumer transactions where the conditions of the withdrawal exception are not met, the right of withdrawal may be exercised within fourteen days from the date the contract is concluded, without giving any reason and without paying any penalty. It is sufficient for the notice to be directed to Firevibe in writing or through a durable medium before the period ends. The notice may be sent to help@firevibe.ai.

2.6. The early performance confirmation and the withdrawal exception do not remove the rights arising from a defective service or a service not provided at all, the statutory rights to terminate the subscription, the correction of erroneous or duplicate charges, or other mandatory refund rights.

3. Cancellation and Termination of the Subscription

3.1. The monthly subscription fee is collected monthly; with the yearly payment option, the total yearly price is collected in advance. On a yearly plan, the monthly credit amount is defined anew each month throughout the paid period. The subscription continues with the payment periods explained at the purchase until it is ended.

3.2. The user may request the cancellation or termination of the subscription from the "Settings → Billing → Manage subscription" area or by notifying help@firevibe.ai. No method more onerous than concluding the agreement, or one that makes termination harder, is required.

3.3. Stopping the charges for future periods and the statutory termination of the subscription are assessed separately. The user's express termination request may not be processed merely as stopping the next period's charge.

3.4. In consumer subscriptions, the termination request is fulfilled within seven days at the latest from receipt of the notice, subject to shorter periods in the consumer's favour. The result of the termination is notified to the user in writing or through a durable medium. Within fifteen days from the date the termination takes effect, the remaining amount that must be refunded under the legislation is refunded without deduction.

3.5. Where future charges are stopped without a refund being requested, the monthly credits may be used until the end of the paid period. When the subscription ends, the monthly credits are reset to zero; purchased additional credits are kept. When the plan ends, the existing website stays online for seven more days with two warnings sent, and is then taken offline. The stopping of publication because of the plan does not, by itself, result in the deletion of the project or the data.

3.6. Deleting a project, deleting the account and ending the subscription are different operations. The permanent consequences of deletion operations and the applicable retention conditions are explained on the relevant screens and in the data texts. Account deletion is carried out so that future automatic subscription charges also stop. Statutory refund requests are not refused on the grounds that the account has been deleted.

4. Credits and Refund Calculation

4.1. In failed generation operations, no credits are deducted beyond the part completed before the failure. Verified erroneous credit deductions are corrected. Consumption relating to generation completed in accordance with the agreement and to infrastructure services actually provided is not refunded merely on the grounds of regret, unless a valid statutory right exists.

4.2. For credits allocated under a subscription or purchased separately, the purchase price, the allocation information, actual use and the legal nature of the transaction are taken into account. Using part of the credits does not mean that the whole pack has been consumed. Nor does the collection of the price in advance on a yearly plan lead to the assumption that the yearly service has been performed in full.

4.3. The refund calculation is based on the price actually paid for the relevant purchase, the rights provided, the service delivered and verifiable usage records. Consumed service and unused rights are assessed separately, to the extent the relevant statutory refund ground allows. Cases in which the law requires a full or a different refund amount take priority.

4.4. The same use is not deducted twice, both as credit consumption and separately as a time-based fee. A price distribution or deduction not explained before the purchase is not applied to the user's detriment. The reasoning of the calculation is explained to the user.

4.5. The credit and service rights corresponding to the refunded amount are adjusted to prevent benefiting from the same amount twice. Rights outside the scope of the refund that remain valid are notified to the user separately.

5. Service Problems and Payment Errors

5.1. Where the service is not provided at all or is provided defectively, the user's rights arising from the legislation are protected. Expressing the application as a personal expectation or a difference of taste does not prevent the examination of a genuine service defect.

5.2. A user with statutory optional rights may not be obliged to accept only support, regeneration or the granting of credits.

5.3. Claims of duplicate, erroneous or unauthorized charges are examined on the basis of the relevant transaction and payment records. Verified erroneous or duplicate charges are corrected.

5.4. Reasonable transaction information may be requested from the user to examine the application. Such requests may not be used to shift the burden of proof entirely onto the user contrary to the law, or to extend the statutory processing and refund periods.

6. Carrying Out the Refund

6.1. Upon a valid withdrawal, the payments to be refunded are refunded within fourteen days from the date the withdrawal notice reaches Firevibe, in a manner consistent with the payment instrument used at the purchase and without imposing any cost on the user. For the termination of a subscription the period stated in clause 3.4 applies; for defective service and other refund grounds, the relevant statutory periods apply.

6.2. Stripe transaction costs, advertising and customer acquisition expenses, or general operating costs are not deducted automatically from the amount that must be refunded under the law.

6.3. The time the bank or payment institution takes to reflect the refund in the account does not remove Firevibe's obligation to carry out the refund on time. The user is informed that the refund has been carried out.

6.4. Making a refund may not be made conditional on the user waiving the right to dispute the transaction with their bank or to apply to the competent authorities.

7. Applications and Contact

7.1. Applications concerning withdrawal, subscription cancellation, termination, refunds and service complaints may be submitted to help@firevibe.ai.

7.2. In the application, it is sufficient to provide the information that identifies the account and the relevant transaction and to state the request clearly. Where necessary, only the additional information needed for the examination is requested. The full card number, the card security code or the account password must not be sent.

7.3. Using a particular form is not mandatory. The communication channels stated in this Policy do not limit the other notification, application and service methods that are valid under the law.

7.4. Applying to the Firevibe support channel is not a mandatory precondition for applying to the consumer arbitration committee, the consumer court or other competent authorities.